Observe
Map the work as it actually happens.
Custom systems studioNew York · Remote
When the workflow
doesn't fit the software.
DIMIG designs custom solutions for non-standard business workflows— the operational gaps, exceptions, and handoffs that generic platforms leave behind.
WORKFLOW / 001 SYSTEM READY
INPUTIncoming requestemail · form · file
normalize
DECISION LAYERBusiness logicrules · approvals · exceptions
route
OUTPUTAction + recordnotify · update · report
Designed around your operationNot the other way around
01 How we work
We make the unusual
work beautifully.
Design
Turn edge cases into clear system rules.
Build
Ship a dependable tool around your team.
02 What we build
The exception path
is the product.
Standard software is optimized for standard cases. We work where the complexity is real, valuable, and specific to how your business operates.
SYS / 01↘
Operational platforms
A focused system for the work your team currently holds together with spreadsheets, inboxes, and memory.
- case management
- internal tools
- portals
AUT / 02↘
Workflow automation
Reliable automation across approvals, documents, notifications, assignments, and exception handling.
- routing
- documents
- orchestration
INT / 03↘
Systems integration
Connect the software you already depend on without forcing people to copy the same information twice.
- APIs
- data sync
- legacy systems
DEC / 04↘
Decision support
Bring the right context, rules, and signals together so experienced judgment scales without disappearing.
- dashboards
- rules engines
- AI-assisted
03 Good reasons to call
Pattern recognition
Complex work leaves
recognizable signals.
Your process begins in email
We create a structured intake layer.
The real rules live in people’s heads
We make them explicit, reviewable, and adaptable.
Every case has an exception
We design the exception path as a first-class workflow.
Reporting requires a weekly scramble
We make the operation observable by default.
Our operating principle
Technology should absorb complexity,
not export it to your team.
01Understand before automating.
02Make every important state visible.
03Build for change, not just launch.
Have a workflow that starts with
“It's complicated”?